Shipping/Exchange&Refund Policy
General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
Some price might have inconsistencies or mis-labeled due to the nature of online platform. Berry's Bait & Tackle Ltd reserved the right to have price adjustments without further notice.
Free Shipping
We are happy to provide all free shipping on all orders over $100 CAD with a delivery destination in Canada. Please note that some items are not eligible for free shipping such as over-sized and over-weight products.
Some examples of ineligible items:
- Oversized items including rods and other items that require specialized packaging.
- Rods that exceeds the normal packaging length.
- Heavy items including smokers, weights, traps, sink-rope and buoy.
- Specialized items including electronics, marine equipment, and insurable items.
- Custom or specialized products
- Products that might be hazardous or is prohibited from shipping according to local or federal law
- Bait or any products that requires to be frozen or refrigerated
Tracking Numbers
If applicable, a tracking number will be provided once your order has been fulfilled.
Delivery Destination
Items offered on our website are only available for delivery to addresses in the USA and Canada. We also accept orders from international customers, however, we will contact you after you have placed the order
Delivery Time
The estimated delivery time is 8-14 business days. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 1-3 business days of the date of your order. Business days mean Monday to Friday, except holidays.
Items Damaged in Transport
If there is any damage to the packaging on delivery, contact us immediately at accounting@berrysbait.com
Tax & Duties
All orders shipped within Canada will have tax collected on check out. International orders, including USA, would have tax and duties collected on or before delivery. International customers are responsible of all costs and fees associated according to the local law. Berry's Bait & Tackle is not responsible for any lost in merchandise due to, but not limited to any foreign customs declaration issue.
Return and Refund Policy
Returns
Our policy does not specified a return/refund period, as we go to a great extend to ensure maximum purchase satisfaction. However, it has to be reasonable given the cycle of the product, or its feasibility according to any business operation. We reserve the rights to refuse any refunds/exchanges at our discretion.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Sales invoice has to be presented at the time of the refund.
Fulfilled orders returns are subjected to 15% restocking fee.
Additional non-returnable items:
Gift cards
Gift cards are not refundable.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Special Order/ Specialized Goods (if applicable)
Such items are custom-made rod/reel, bait, apparel, or gear that we do not normally carry. These merchandises are final sale.
Shipping
To return your product, you should mail your product to: atten: returns/exchanges, 14651 Westminister Hwy, Richmond B.C V6V 1A4.
You will be responsible for paying for return shipping and associated insurance costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We will not be responsible of any lost/damage during the shipping process.
Warranty
All warranties are provided by the manufacturer or the vendor. We do not have the final decision on how a product will be determined on its warranty procedure. Some items are required to be send back to the manufacturer for warranty accessment. If you have purchased a merchandise from us and would like to claim for warranty, please contact us with the sales receipt. Scotty down rigger warranty and service charge will be $30 per downrigger for warranty parts and labor.
Questions
If you have any questions about the delivery and shipment or your order, please contact us at accounting@berrysbait.com